PRINCE2 Agile Foundation Practice Questions

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Prepare for the PRINCE2 Agile Foundation Exam with flashcards and multiple choice questions, complete with hints and explanations to enhance your readiness. Get exam-ready!

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What role does a part-time customer subject matter expert (CSME) play in the IT Team?

Oversees project deliverables
Ensures customer needs are integrated into development
Manages escalations from stakeholders
Acts as a liaison to upper management

The correct answer is: Ensures customer needs are integrated into development

The part-time customer subject matter expert (CSME) plays a crucial role in ensuring that the development team accurately understands and integrates customer needs into project deliverables. This role is essential in a project environment where customer satisfaction and alignment with business requirements are paramount. The CSME brings specific knowledge and insights about the customer’s expectations and how the project outputs will serve those needs. By maintaining close communication with both the IT team and the customers, the CSME helps to clarify requirements, provide feedback on prototypes or iterations, and validate that what is being developed will meet the intended use cases. This focus on aligning development with customer requirements helps mitigate the risk of misalignment between what the team produces and what the customer actually needs, which can ultimately lead to better project outcomes and higher customer satisfaction.